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Operations




Operations
i25 RMCS engages business correspondents to work as field agents of banks or government organizations on behalf of i25 RMCS. A financial bank correspondent passes the benefits of government schemes and takes banking to the doorstep of rural customers of banks. The role of a financial field agent is crucial for the success of any government scheme or bank initiative since the field agent is the only interface to the customers.

GENERAL
  • Educate and motivate villagers to bank and save money.
  • Educate villagers on the financial inclusion system and inspire confidence in the system.
  • Ensure error-free work by self-reviews.
  • Assist field supervisors and other i25 RMCS staff in implementing financial inclusion and other schemes.
  • Cash management.
  • Take care of ICT gadgets such as Terminals (POS), Kiosk, Mobile.
  • Report to the field supervisor.
BANKING
  • Carry out banking operations of financial inclusion accounts.
  • Manage the financial inclusion banking account with the branch (deposit, withdraw and settle).
  • Interact with the branch manager.
  • Synchronize data (Day End) as per the regulations.
ENROLLMENT
  • Fill account opening forms as per the instructions given by the field agents & verify the data and submit the account opening forms.
  • Collect photographs of people whose accounts are to be opened.
  • Capture fingerprints of people whose accounts are to be opened.
  • Verify the cards of the customers.
  • Issue smart cards to customers.
DISBURSEMENT
  • Procure cash for disbursement as instructed by the field agents.
  • Ensure safety of the cash while traveling from the branch and while keeping it for disbursement.
  • Disburse cash as per the disbursement file.
  • Interact with the branch manager.
RECORD KEEPING
  • C-Book for cash transactions of financial inclusion banking: Records of cash transactions (deposits, withdrawals and settlements with the bank along with account numbers and dates)
  • D-Book for disbursement of cash handling: Money received from the bank, cash disbursed to the recipients, money returned to the bank along with names of account holders, dates and signatures, and name of the supervisor.
  • E-Book for enrollment activities: Log of account opening forms received, filled & submitted, log of photographs captured or collected & money paid, log of fingerprints captured & data updated along with names & dates.
  • CD-Book for card delivery activities: Receipt of cards, delivery to the customers along with names, dates and signatures.
  • Day Book for daily activity log: Interaction with bank and field agents, log of connectivity problems and cash problems.
  • Terminal history: Log of problems faced, reported to the financial agents solved independently, help received from financial agents or other technical staff and downtime of the terminal.